Mobilk - Vodafone Qatar will implement a major IT system upgrade that will commence on March 17th at 10PM and last for a duration of 24 hours.
“Customer Care will be fully operational but some services like viewing call records and changes to account details will not be possible during the upgrade window”, said Deidre Hutchinson, Head of Customer Care “Customers can reach us 24 hours a day, 7 days a week free of charge under 111 when calling from a Vodafone mobile or +974 7700 7111 when calling from abroad.”
Vodafone customers on Freedom plans that are roaming abroad during this time could experience delays in replenishment of their credit.
“The IT upgrade that is implemented on the 17th and 18th of March will ensure that Vodafone Qatar gets ready for future customer growth. It represents a significant investment in our operations that will allow us to bring new products and services to our customers,” said Jenny Howe, Vodafone Qatar’s Chief Technology Officer.
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