Anew Award Winning for alNawras

After the recent excitement of being named ‘Customer Service Provider of the Year, Nawras has had the pleasure of hosting a pleasingly different customer service forum in the Sultanate for more than 20 colleagues from the successful Qtel Group. Muscat delegates were joined by their counterparts from Qatar, Kuwait, Tunisia, Algeria, Palestine, the Maldives and Indonesia for this annual customer service programme.

Senior Nawras customer service team members welcomed the Qtel Group customer service directors to Oman for an exchange of ideas, sharing of best practises and discussion of common areas of interest towards the single pursuit of their shared vision for the Qtel Group to be among the top 20 telecommunications companies in the world by 2020.

With customer experience as the overall theme for the forum, delegates gained valuable insights from experts in the field of customer experience mapping, customer satisfaction and loyalty.

Glenda Mailloux, senior director customer care, Qtel International, praised the event’s organizers and in summing up the event said, “This year’s Customer Care forum was a great success and I am very grateful for the warm hospitality of the Nawras team. All of the Customer Care forum participants were very impressed with the enthusiasm, dedication and sincerity demonstrated by the Nawras customer care team to truly ‘live the customer experience’. Congratulations to them all!”

Nawras, a Qtel Group company, was chosen to host this important gathering in Oman as a result of recently winning not just one, but two prestigious customer service awards. More than 700 friendly professionals from Nawras are firmly focused on customers and actively living the customer experience every day to ensure that they are delivering a pleasingly different mobile service. This dedication to customers will be extending further next year with the introduction of Nawras fixed line offerings which will provide a wider platform of excellent quality communication solutions with great value, for the benefit of people in Oman.

Said Ahmed Safrar, Nawras customer service director, said, “As ‘Customer Service Provider of the Year’ we were especially honoured to host this year’s Qtel Customer Care forum in Oman. It was a great opportunity for us all to participate in a range of productive exchanges on all aspects of our pleasingly different customer service as well as allowing us to profit from spending time learning from one another in order to raise the level of service even higher across the Group.”

Nawras provides friendly, professional service and actively encourages customer feedback in order to continue to make communication easier, more versatile and a rewarding experience.

Covering 96% of the population with its reliable EDGE network and over 40% with its trusted 3G+ network, Nawras is currently working hard on the preparation of pleasingly different fixed line services, to be launched in mid 2010.

22nd Dec 2009