Batelco Introduces New Contact Centre

Faster & More Accurate Response Time with Value Added Services

Mobilk - Batelco, the Kingdom’s leading telecommunications company, in line with its ongoing commitment to enhance its customers’ communication experiences has invested in a powerful new operations platform for its Contact Centre. The new system offers faster response time using the latest queuing mechanism which will benefit callers to Batelco Directory Enquiries (DQ) services on 181 and 188; Batelco switchboard on 17881881 and Batelco’s recently launched Smart Guide service via phone number 101. 

Batelco has the most sophisticated system, with the largest Database when it comes to directory enquiry services. To further enhance the system Batelco’s DQ services can provide any requested numbers via multiple media such as voice and SMS which is very beneficial for customers calling from their mobile devices while on the go.

Batelco’s Smart Guide service provides detailed information on places and activities in Bahrain relating to hotels, restaurants, airlines, fitness centres, hospitals, car rentals and more plus also information about special events taking place in the Kingdom.  Additionally, Batelco Call Agents have the facility to guide customers to their desired destinations through an application built on Google Maps. 

The service is available seven days a week from 7am to 10pm in both English and Arabic and is the first service of its kind in Bahrain.  Such an enhanced service will allow both residents and the large numbers of tourists to make smarter decisions simply by phoning a single service number.

Batelco Group General Manager Media Relations Ahmed Al Janahi said that Batelco takes a customer-centric approach in the development of all its products and services. 

“Providing innovation and exemplary customer care continues to place Batelco at the forefront of the telecoms industry in Bahrain. Our newly enhanced platform will ensure faster response time to callers for DQ, more accurate responses and diverse Value Added Services,” he added. 

The deployment of such platforms is a solid proof of Batelco’s commitment towards enriching its customers telecom experience. Batelco will keep investing in its platforms to ensure that its customers continue to be delighted with their telecom journey.