Qtel and BARWA Bank Partner

Qtel and BARWA Bank today announced a major partnership designed to make life easier for customers across Qatar.

 

Customers can now make balance inquiries, pay bills and top-up their Hala accounts using BARWA’s Interactive Voice Response (IVR) system and through the BARWA call centre.

 

The aim is to produce a “one-stop” service for customers, which will increase the level of convenience and access for customers, providing round-the-clock service. With the two company’s systems interlinked online, payments made via BARWA’s Call Centre and IVR will be real-time payments, so accounts will be credited immediately.

 

Mohammed Saleh Al-Marri, Director, Indirect Sales Channels, Qtel, said: “One of the key promises of the Qtel Customer Charter is that we will provide the widest possible range of payment options for our customers. By working with BARWA Bank, which is pioneering a new approach to customer service, we are building on this promise, and making life easier for people across Qatar.”

 

BARWA Bank aims to completely recreate the Islamic banking experience in Qatar, offering customers exceptional levels of service, innovation and choice in an inclusive Shari’ah compliant environment. By adding Qtel services to its range of support services for customers, BARWA is again extending the convenience and flexibility provided for customer.

 

Ahmed Al Nasser, PR Director, Barwa Bank, said: “We’re delighted to sign this agreement with Qtel, which will help customers pay bills and check balances with one quick and easy phone call. As people’s lives become busier in Qatar, BARWA Bank is here to provide flexibility and convenience that provides our customers with peace of mind.”

 

As well as this new agreement with BARWA Bank, Qtel continues to expand the ways people can manage their communication needs, including a growing network of Self Service Machines across Qatar.