Saudi Arabia Mobily and Globys launch online billing and analytics solution to enhance corporate customer experience

Globys, a provider of customer experience solutions for the worldwide telecommunications market, and Mobily, renowned as the second largest mobile service provider in the Kingdom of Saudi Arabia, announced the launch of Globys Bill Analyst, an advanced analytics and reporting solution for Mobilys corporate customers.


Implemented under the brand name Bill Analyzer, the solution includes consolidated views of invoices as well as unbilled usage, intuitive dashboards, and proactive alerts to provide Mobilys customers with business-critical information, when and how they need it.

As one of the fastest growing mobile operators in the world, Mobily has selected Bill Analyst as part of a long-term commitment to delivering a differentiated customer experience. By consolidating billing data from multiple systems and services, Bill Analyst provides customers with a holistic view of their Mobily invoices, services, and call detail records, making it easier to analyze costs and usage. In a secure, self-service environment customers can generate custom reports, perform cost allocation, and share information with colleagues, greatly reducing the time and resources required for the monthly reporting and payment process. Bill Analyst also allows customers to set user-defined alerts to proactively manage unbilled usage.

Globys is pleased to support Mobilys commitment to delivering a truly relevant customer experience by helping them leverage their data assets to anticipate customers needs and deliver against those needs , said Derek Edwards, Chief Executive Officer of Globys. We are excited about the launch of Bill Analyst as a foundation for several other customer experience innovations that will be rolled out later in the year.

Globys Customer Experience suite, which includes Bill Analyst, is specifically designed to help operators deliver an enhanced customer experience, one that is data-driven, across every interaction and touch point. Due to its exclusive focus on the telecommunications industry for the past 15 years, and having deployed its solutions at more than 40 operators worldwide, Globys is recognized as having deep domain expertise with telecom data. This expertise is backed by solutions that provide operators the tools to monitor the customer experience, anticipate customers needs, and proactively deliver to customers want they want, how and when they want it.

Our industry requires solutions that are both flexible to deploy, and able to scale quickly to meet our customers needs as they rapidly evolve, said Medhat Amer, CIO of Mobily. With their exclusive telecommunications focus and strong global client base, Globys has unique insights into customer experience success - both for the operator and the end user -- that will prove invaluable as we continue to refine our customer experience to ensure Mobilys leadership in this market.

By integrating Globys solutions into their suite of business services and providing a set of automated tools to efficiently manage the end-to-end customer experience, Globys clients are differentiating themselves in todays competitive market by satisfying customers, increasing ARPU, and reducing churn.

Our growing community of worldwide telecommunications clients is a testament to the proven ROI that our customer experience solutions continue to yield, said Derek Edwards, Chief Executive Officer of Globys. The bill is another significant touch point that presents operators a real opportunity - not just from a marketing standpoint to up-sell customers - but from the standpoint of delivering against a customers expectations of their service. We all know that the bill better be right, and that it needs to provide customers the valuable insights that they demand.