Regarding Media coverage of TRA’s role within the Telecoms sector

The TRA wishes to take this opportunity to clarify the mandate and role of the authority within the Telecoms Sector. The TRA is a regulatory body which exercises its official mandate through the development of policies, procedures and laws relating to any and all aspects of the telecommunications sector, which includes but is not limited to interconnection, site and facility sharing between operators, as well as the protection and safeguarding of consumer rights. The TRA also handles the processing of complaints as is officially mandated.

 

The TRA does not impose or enforce subscription prices or fees directly or indirectly through any means of official or non-conventional communication when dealing with operators or service providers (Etisalat & Du). The TRA’s role with regards to Prices or/and subscription fees provided by service providers is limited to the approval or rejection of proposed pricing schemes in accordance with the official price approval policy which is a regulatory role and not of an operational nature.