Latest News

Mobilk.net offered in
العربية

Ooredoo Trains Customer Service Champions to ‘Go Digital’

2018-08-07 - 11:58 GMT
Oman Oman


  • Ooredoo Trains Customer Service Champions to ‘Go Digital’

Mobilk - As part of the digital transformation in the Sultanate, Ooredoo has expanded the role of the Customer Service Champion, investing in training for all of their Contact Centre staff. Now, as well as interacting through the Contact Centre, the new Digital Champions can serve customers through social media channels such as Facebook, Twitter, Ooredoo’s Live Chat and WhatsApp. The new Champions have been trained on the necessary skills to handle clients across online portals. This initiative is in alignment with the Ministry of Manpower to enhance Oman’s talent pool and prepare the youth to face the increased demand for digital services. 

Ian Dench, Chief Executive Officer at Ooredoo Oman, said, “Today, customers increasingly prefer to engage with us or contact us through social media. We are therefore expanding the role of all of our Contact Centre staff to include all forms of social media. This new Digital Champion role is a first for the Sultanate.”  

Throughout the year, all current Champions will receive training on how to handle customers on social media, for Ooredoo making every internet experience more enjoyable.

This new enhancement to Customer Care is part of Ooredoo’s efforts to digitally enable and develop employees, as well as transform Oman’s digital landscape, and foster a more interactive telecommunications sector. The company’s new Digital Champion role keeps Ooredoo at the forefront of customer experience in telecommunications across Oman. 





Ooredoo Om

Nawras ('النورس' in Arabic) is a mobile communications provider in the Sultanate of Oman. The services were commercially launched on 16 March 2005 in the market previously occupied by a sole operator Omantel....



    Related News


Service providers

Ooredoo today announced the opening of a 5G experience zone in their Muscat Grand Mall store and a second zone will be showcased during the Khareef..


Service providers

As part of its commitment to nurture and empower Oman’s youth, Ooredoo is starting a three month internship programme designed to provide on the..


Service providers

Data experience leaders Ooredoo, have updated their artificial intelligence (AI) chatbot, ‘Saeed’ with some exciting new features. They include..

   Comments

comments powered by Disqus
Service providers
Latest News

    News Ooredoo Om


Expanding its exciting array of rewards, Ooredoo has added the Prime Class Lounge at Muscat International Airport its list of Nojoom partners. Silver, Gold, and Platinum Nojoom members can now access the exclusive lounge, and enjoy the range of facilities it offers by redeeming their loyalty..






    New Phones




© 2019 Mobilk.net All rights reserved.
© 2019 Mobilk.net All rights reserved.
Powered By DevelopWay