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Enterprise Systems and Huawei Launch Online Technical Assistance Centre

Technical Assistance Center offers first and second line of support on Huawei products
2014-06-18 - 11:40 GMT
UAE UAE


  • Enterprise Systems and Huawei Launch Online Technical Assistance Centre

Mobilk - In partnership with its distributor Enterprise Systems, Huawei, a leading global information and communications technology (ICT) solutions provider, announced the launch of a ‘Technical Assistance Center’, which offers a fast and easy online portal to help end-users with ICT queries. 

The portal connects partners and end-users with technical support queries to a qualified engineer that can identify and resolve ICT issues quickly and efficiently, improving the standard of ICT services that Enterprise Systems can offer its customers across the region. 

“We have faced challenges in the past with limited access to qualified & skilled technicians, which often would result in passing customer ICT queries and issues back to the manufacture incurring delays. Our new Technical Assistance Center allows us to provide a single point of reference to all our customers that may require immediate support services from skilled & qualified engineers,” said Pouya Parsafar, Managing Director, Enterprise Systems. 

The online system, run through Enterprise Systems’ website, was launched with the understanding that end-users need a first & second line of technical support from a team who have the skills and expertise around Huawei’s products and solutions and were dedicated to resolving queries as quickly as possible. 

Peng ZhiFang, Regional Director of Channel, Huawei Enterprise Middle East said: “While our continued focus is on developing competitive ICT products and solutions in the region, we also understand the need to provide better ways for Huawei customers to have the support they need to enhance efficiency and productivity. By building this online technical support portal with E-Systems, we will help provide our end-users with the right expertise and technical support they require in fast and timely manner.”

Today’s E-Systems’ announcement follows news that it was recently awarded the status of distributor for Huawei following an impressive commitment to the Huawei business. In this position Enterprise Systems will help to drive the IP, IT and UCC business targeting education, healthcare and hospitality vertical markets. 

“We are proud to have E-Systems as an official Huawei distributor; it is a testament to its excellent track record of deploying Huawei technology and its keen understanding of local market dynamics. We are confident that Enterprise Systems will continue to grow and help develop our business in the GCC,” continued Peng. 

Working closely over the past two years, E-Systems has been fostering stronger ties with in the channel and with end-users, through the development of an in-house LAB system, proof of concept capability, sales and pre-sales training as well as professional services to support the requirements of its customers. 

The ongoing collaboration with Enterprise Systems is in line with Huawei’s localization approach, which involves among other elements blending global best practices with local insights by partnering and sharing resources with local businesses. 

Since developing its Enterprise solutions in Middle East in 2011, Huawei has continued to align its channel strategy based on the key trends that are affecting the region’s businesses, identifying opportunities to affect notable change through the implementation of mobility, big data and agile network solution.

Huawei works closely with its distributor Enterprise Systems at different levels to deliver the best products and solutions to customers and ensure ongoing support throughout the customer engagement lifecycle. 

 







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