Latest News

Mobilk.net offered in
العربية

ManageEngine Empowers IT Help Desks with New AD Management Integrations at GITEX 2017

Extends ADManager Plus Features to Popular Help Desk Platforms
2017-10-09 - 07:30 GMT
UAE UAE


  • ManageEngine Empowers IT Help Desks with New AD Management Integrations at GITEX 2017

Mobilk - ManageEngine, the real-time IT management company, today announced integration support for ServiceNow, ServiceDesk Plus, and Oracle and MS SQL databases within ADManager Plus, its Active Directory management and reporting solution. Available immediately, these integrations enable technicians using ServiceNow, ServiceDesk Plus, and various HR applications to easily carry out AD user management tasks, from user onboarding to deprovisioning. Visit ManageEngine at GITEX Hall 7: Stand Number: A7-10 for a free demo of the new integrations.

ADManager Plus, a prominent enterprise IT solution, helps admins manage every aspect of Active Directory (AD), including AD users. While ADManager Plus manages and reports on AD, Exchange, Office 365, and more, IT service management tools (ITSM) like ServiceDesk Plus and ServiceNow provide help desks with improved visibility and centralized control when dealing with IT issues. In terms of managing employee details, most HR applications use Oracle or MS SQL databases for storing user information. Instead of having these important IT management tools operate in silos, help desks can improve their efficiency by integrating the tools they use to create, update, and remove user accounts.

"Weve seamlessly integrated these popular help desk solutions and databases with ADManager Plus to revolutionize the way help desks handle AD management," said Manikandan Thangaraj, director of product management at ManageEngine. "Technicians can now perform user account actions, such as creating, deleting, enabling, disabling, and unlocking accounts, right from their help desk console. Weve also simplified user onboarding so admins can schedule automatic AD user creation by fetching user data from HR databases."

AD and ITSM go hand-in-hand for IT administrators who use ADManager Plus day in and day out. Much of an IT admins day is spent responding to requests using a service desk tool, but now that process can become more efficient by integrating ADManager Plus with a service desk. 

Centralized AD Management

Technicians can now view requests and perform their required AD tasks directly in ServiceNow or ServiceDesk Plus. ADManager Plus integration with these help desks includes:

●360° user provisioning: Use smart templates to simultaneously create users in Active Directory, Exchange, Office 365, G Suite, and Skype for Business.

●Password management: Reset end users passwords from the help desk.

●User account control: Unlock locked out AD users and enable or disable user accounts as needed.

This integration also enables end users to create requests for any of the available AD management activities through the Service Catalog. User onboarding has also been simplified, with options for scheduling automatic AD user creation whenever data is added to HR databases (only for Oracle and MS SQL).







    Related News


Events

TikTok MENA hosted an insightful panel discussion on May 29, delving into the important topics of online safety and digital well-being for teens. The..


Events

Developway company has announced the launch of the "978ai.com" guide for artificial intelligence tools in both Arabic and English, to meet the..


Events

As enterprises in the Middle East progress in their digital transformation mindset, Charles Yang, SVP of Huawei and President of Global Marketing..

   Comments

Events
Latest News

    New Phones


Galaxy Tab S7
Samsung
Mystic Black, Mystic Bronze,
Dual : 13



© 2024 Mobilk.net All rights reserved.
© 2024 Mobilk.net All rights reserved.
Powered By DevelopWay